We do not mark up shipping costs. Rates are based on current carrier pricing (such as EMS and DHL), depending on the origin, order size, and delivery location.

In some cases, more economical shipping options may be available. As a general guide, larger orders tend to reduce the overall cost per kg, as shipping becomes more efficient with volume.

The minimum order is 1kg per tea variety, with a total minimum of 3kg per order from a single origin (country).

Shipping Methods & Delivery Times

Delivery times vary depending on the shipping method, origin, and destination of your order.

Express shipping is commonly used for smaller orders, while more economical services such as Airmail (approximately 7–10 business days) and SAL (approximately 15–20 business days) may also be available depending on the destination. Estimated delivery timeframes will be confirmed when your order is processed.

Express Shipping

Express shipping is available and is commonly used for orders under 100kg.

We compare available courier services, such as DHL and EMS, to select the most economical option for your order. In some cases, customers may also choose to use their own courier accounts.

Order Processing

Orders are processed once they have been reviewed, confirmed, and payment has been received.

We’ll confirm shipping details and estimated delivery timeframes as part of the order confirmation process.

Returns & Quality Concerns

Due to the nature of our products, we generally do not accept returns.

However, if there is a quality issue, such as a significant difference from a sample or previous order, please contact us within 7 days of receiving your order. We’ll review and work with you on a suitable resolution, which may include a refund or adjustment.

Returns or refunds are not offered for changes in personal taste, and some natural variation in flavour can occur between harvests.

Need assistance?

If you have questions about shipping, delivery, or your order, please contact us and we’ll be happy to help.